Reference:
Manage Severance Process Model - Page 5 for the business process diagram associated with this activity.
Group: Cancellation Severance Process
Description: When system determines Customer's arrears it also verifies if there are any of additional factors that may affect debt amount (reduce or increase it). System takes in consideration those factors and adjusts debt amount accordingly. One of the most common factors is a Payment Plan. A pay plan's scheduled payments are treated by the Account Debt Monitor as “pseudo payments” that relieve the Account's debt before it is subjected to the collection criteria.